Support & Privacy Policy

Orood Plus Application · Last updated: 2026-09-08

Support Privacy Policy

Support

We're here to help. If you run into an issue while using the Orood Plus app, or have a question about your account, subscriptions, offers, or payments, reach out through any of the channels below and we'll get back to you within one business day.

Email
support@offersplatform.sa
Phone / WhatsApp
+966 50 000 0000
Frequently Asked Questions

You can request permanent deletion of your account and data by emailing us at support@offersplatform.sa from the email address registered on your account. Requests are processed within 7 business days.

Inside the app, go to "Account" then "Subscriptions" to turn off auto-renewal. Your subscription remains active until the end of the current paid period.

Make sure your registered email or phone number is correct, and check your spam folder. If the issue persists, contact our support team.

Privacy Policy

This Privacy Policy explains how we collect, use, and protect your data when you use the Orood Plus app and website ("the App", "we", "the Platform"), a platform for special offers at places across Saudi Arabia, organized by city and category, for both customers and service providers.

1. Information We Collect
  • Account data: name, email, phone number, and password (hashed).
  • Service provider data: business name, tax number, commercial registration, and WhatsApp/phone number.
  • Location data: city and coordinates (latitude/longitude), used to show nearby offers and locate the provider's place of business.
  • Images: profile photo and offer images uploaded by service providers.
  • Usage data: favorite offers, offer interactions, and submitted reports/complaints.
  • Payment data: payments are processed directly by our licensed payment gateways (Geidea and Moyasar); we do not store your card details on our servers.
  • Push notification identifier (FCM Token) used to deliver notifications via Firebase.
2. How We Use Your Data
  • Creating and managing your account, and verifying your identity via OTP or PIN code.
  • Showing offers relevant to your city and interests.
  • Allowing service providers to add and manage their offers and subscriptions.
  • Processing payments and subscriptions.
  • Sending notifications related to offers, your account, and payments.
  • Handling reports and complaints related to offers.
  • Improving our services and analyzing overall app usage.
3. Sharing Your Data

We do not sell your personal data to any third party. Limited data may be shared with:

  • Payment gateways (Geidea, Moyasar) to complete payment transactions.
  • Firebase (Google) to deliver push notifications.
  • Relevant government authorities if required by applicable law in Saudi Arabia.
4. Data Retention

We retain your data for as long as your account is active, and for an additional period after deletion where required by legal or accounting obligations (such as payment records), after which it is securely deleted or anonymized.

5. Your Rights
  • Access and update your personal data from within the app.
  • Request permanent deletion of your account and data.
  • Temporarily deactivate your account.
  • Opt out of marketing notifications at any time.
6. Data Security

We use reasonable technical and organizational measures to protect your data, including password hashing and authenticated access to account data. However, no method of transmission over the internet can be guaranteed to be 100% secure.

7. Children's Privacy

The App is not directed at children under the age of 13, and we do not knowingly collect data from this age group.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be posted on this page along with the updated date.

9. Contact Us

For any questions about this policy or your data, contact us at support@offersplatform.sa.